Categorizing and Tagging tickets - assign tickets to different classes and assign default agents to categories.

Custom fields for tickets and assets, like "customer amount" or "machines ID" and so on. And pre-crammed ticket templates

Note that For anyone who is logging in right after currently being automatically logged out as a consequence of inactivity, you may be returned to the identical monitor and Group you have been accessing after you were being logged out. When you experienced switched companies right after logging in, this may be diverse from the default Business.

You may obtain Harmony Portal cloud applications with the most recent versions of such supported browsers:

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Our Experiences enable it to be very easy to control your IT-crew functionality. Jitbit incorporates a set of constructed-in reviews that will give you the Perception you must produce and boost your customer care. As well as the "personalized report" tool that allows you to immediately Make your individual stories.

Remote guidance computer software that can help help brokers hook up with buyers' personal computers remotely and assist in solving technical problems.

Assist agents chargeable for the ticket class are notified of The brand new challenge and "choose" or are "assigned to" the ticket.

Once the new app version is out there, you’ll receive a notification. In this case, you need to delete This system and reinstall the app making use of our information previously mentioned. Right after updating, It's important to log in once again to have usage of all The brand new attributes.

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This is actually the login web site for registered helpdesk customers to enter their username and password so as to sign in on the Jitbit ticketing technique.

Jitbit Helpdesk is available the two as an "on-premise" Edition that providers install on their own servers and a "SaaS" selection that actually works while in the cloud.

In this way, the web site icon will likely be extra to your private home display screen. You should use it to open up the System immediately.